ARBOR CAREERs

KEY RESPONSIBILITIES:

• Allow Director of Construction to be a ghost to the outside world, handle all field issues, work with your Area Manager to accomplish tasks.
• Responsible for the Day to Day operation of your assigned Communities, walk every room in every house every day.
• Take Ownership of your communities:
  • Perform Preconstruction and Predrywall Meetings with each buyer as dictated by build schedule for each house.
  • Contact each buyer under construction on a weekly basis to enhance their experience and drive customer satisfaction.
  • Develop and foster relationships with Contractor base and Municipality inspectors to streamline building and minimize waste and delays in schedule.
  • Communicate failures or issues discovered in the field with your Area Manager, Purchasing, Land Development, etc. as situation warrants.
  • Develop and train your Assistant Superintendent.
  • Maintain constant job site readiness on daily basis for the contractor base (i.e. clean garages for interior trim delivery, concrete vinyl areas free of paint overspray and humps or dips for vinyl installers).
  • Create/Maintain a good open working relationship with your sales team – communicate weekly with them any customers issues for hopefully a unified Arbor front.

CORE COMPETENCIES:

• Enforce Company safety standards at all times including but not limited to walk boards and fall protection.
• Work with Quality Control Managers and Warranty Managers to reduce issues with homes and reduce construction costs.
• Identify areas of improvement and opportunities for the company and communicate them through your manager to be presented to the Operations Team.
• Maintain all local erosion control required measures including street cleanliness.
• Keep all lots clean at all times – this includes both inside and outside the house – hold trades accountable.
• During Winter months, ensure models are ready for business at noon – driveway paths for customers and connector walks cleared.

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Assist your Construction Superintendent with the following:

  • Unlock and walk each house every morning.
  • Use QC checklist to confirm progress made and the quality of work that was done the day prior.
  • Put construction knobs on newly framed houses.
  • Insure job readiness for the next trade.
  • Responsible for keeping houses, garages, lots and common areas clean by setting expectations with subcontractors and consistently holding them accountable.  Keep the house moving by assisting the trades if needed.
  • Learn and understand the home building process and the schedule.
  • Under the Superintendent’s guidance, shadow Pre-construction meetings, pre-drywall meetings, orientation walks and closing walks.
  • During the winter months, heat must be maintained in the houses. Models may need snow shoveled.

CORE COMPETENCIES:

• Ability to follow direction

• Ability to (eventually) see the entire process of the build and understand how each step affects the next.

• Ability to understand a quality, timely build that ends with a signed off home and happy homeowner.

• Communication and follow up.

• Sense of urgency and proactiveness.

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Assists in attracting potential homeowners by studying competition, building broker relations, obtaining referrals, preparing advertisements, contacting leads, organizing special marketing events, inspecting appearance of models, training model attendants.
• Assists in identifying potential homeowners by greeting visitors at models, entering registration information, identifying needs, assessing interests, explaining the product and options.
• Assists in the selling of homes by following up with prospects, pointing out product advantages, representing company's interests.
• Develop and implement community marketing plan to draw traffic into communities and to supplement corporate-driven marketing campaigns.
• Maintains rapport with homeowner by communicating progress, resolving homeowner concerns.
• Completes home closing by fulfilling requirements, contractual obligations, and attending closing.
• Maintains professional and technical knowledge by completing company training program, attending educational workshops, reviewing professional publications.
• Contributes to team effort by accomplishing related results as needed.
• Build excitement and enjoy the process of changing our homeowners' lives.
• Manage multiple projects and customers simultaneously.

CORE COMPETENCIES:

• Very socially-focused
• Ability to learn quickly and thoroughly with a high level of detail retention and recall
• Must recognize and adjust to change
• Ability to adjust to variety
• Ability to manage multiple projects simultaneously while handling challenges and interruptions, all while maintaining focus on big-picture thinking.
• Setting and achieving specific standards for self and others

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Attracts potential homeowners by studying competition, building broker relations, obtaining referrals, preparing advertisements, contacting leads, organizing special marketing events, inspecting appearance of models, training model attendants.
• Identifies potential homeowners by greeting visitors at models, entering registration information, identifying needs, assessing interests, explaining the product and options.
• Sells homes by following up with prospects, pointing out product advantages, representing company's interests.
• Completing and enforcing Purchase Agreement by writing specifications, obtaining earnest money, completing design center selections, following up on loan application and required documentation for loan approval.
• Meets contract requirements by following up on adjustments and corrections, coordinating information and requirements with construction manager, completing pre-construction, drywall, and pre-closing inspections.
• Develop and implement community marketing plan to draw traffic into communities and to supplement corporate-driven marketing campaigns.
• Maintains rapport with homeowner by communicating progress, resolving homeowner concerns.
• Completes home closing by fulfilling requirements, contractual obligations, and attending closing.
• Maintains professional and technical knowledge by completing company training program, attending educational workshops, reviewing professional publications.
• Contributes to team effort by accomplishing related results as needed.
• Build excitement and enjoy the process of changing our homeowners' lives.
• Manage multiple projects and customers simultaneously

CORE COMPETENCIES:

• Very socially-focused
• Ability to learn quickly and thoroughly with a high level of detail retention and recall
• Must recognize and adjust to change
• Ability to adjust to variety
• **Bilingual Preferred: at a minimum the ability to understand and make oneself understood to all Spanish speaking individuals.**

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Create a positive interactive experience for our internet customers through the use of phone, email and online live chat.
• Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
• Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
• Qualify all leads before setting up appointment with Sales Manager.
• Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website
• Effectively manage the internet customer database.
• Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities
• Review the website community page and quick move in page content and advise the Marketing and Sales Department of any necessary updates needed.
• Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives
• Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
• Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
• Assist with new community launches by building interest lists for "Coming Soon" communities
• Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
• Attend Realtor functions, and grand openings when appropriate
• Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

CORE COMPETENCIES:

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Experience using sales contact management databases
• Solid planning and multi-tasking skills
• The ability and inclination to work with mobile communication devices
• Weekend availability is required
• Understanding mortgage process and available programs/ability to pre-qualify
  
  

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Provide effective and positive communication with customers
• Assist in quantifying material takeoffs utilizing Blue Beam
• Consolidate received bid information into comparisons for award process
• Work closely with Purchasing and Production team to analysis the trade partner base and assist with recommended adjustments
• Possess a passion for understanding cost drivers and developing SKU item structures that provide the visibility required
• Constant understanding of product direct cost and a diligent effort in assisting the purchasing team owning and controlling cost impacts
• Understand supply channel mechanics and best practice applications to establish positive business relationships
• Assist the Purchasing Managers in negotiating requests for proposals and changes in costing or scope
• Develop contacts with manufacturer and regional product representatives
• Extend boundaries of category opportunities to identify rebate and volume incentives
• Help facilitate sourcing events for new product, locations, and features
• Provide support for continuous improvement metrics to maximize operational efficiencies
• Total cost of ownership for categories managed inclusive of variance review and resolution

CORE COMPETENCIES:

• Engaging communicator and collaborator
• Strong technical and analytical skills
• Diligent project and task management skills
• Experience with Sapphire Build, Microsoft Excel, Blue Beam and other related applications
• Experience in Residential Construction and common estimating experience preferred
• BS/BA in Construction, Computer Science, or relevant field preferred

This is subject to change based on needs or if special circumstances should arrive.

KEY RESPONSIBILITIES:

• Hire coach and develop top Sales Managers in an assigned geography.
• Plan and facilitate one sales meeting per month.
• Understand and train on our builder software package
• Help maintain and develop partner relationships including realtors and vendors.
• Work with Sales Managers to help develop and implement community marketing plan to draw traffic into communities and to supplement corporate-driven marketing campaigns.
• Maintains rapport with homeowner by communicating progress, resolving homeowner concerns when necessary.
• Have an understanding of all contract documents, processes and procedures.
• Maintains professional and technical knowledge by completing company training program, attending educational workshops, reviewing professional publications.
• Contributes to team effort by accomplishing related results as needed.
• Build excitement and enjoy the process of changing our homeowners' lives.
• Some weekend and evening hours required.

CORE COMPETENCIES:

• Ability to manage a diverse group of individuals.
• Ability to learn quickly and thoroughly with a high level of detail retention and recall.
• Ability to handle conflict in a productive and effective manner with the highest of integrity.
• Ability to manage time efficiently.
• Ability to manage multiple projects simultaneously while handling challenges and interruptions, all while maintaining focus on big-picture thinking.
• Setting and achieving specific standards for self and others

SKILLS/QUALIFICATIONS:

Persuasion, Listening, Negotiation, Closing Skills, Selling Skills, Motivations and Needs, Competitive Analysis, Understanding the Customer, Professionalism, Creativity, Assertiveness, Ambition, Motivation for Sales, Tenacity, Computer Proficiency.

COMPENSATION:

Your success is fully determined by your contributions and drive for accomplishment. Your hard work will be rewarded with one of the best compensation packages in the industry. Base Salary PLUS bonus. Benefits include group medical, dental, vision, life (eligible after 30 days), and a 401k with history of employer match for eligible employees.

This is subject to change based on needs or if special circumstances should arrive.

CORE COMPETENCIES:

• Bachelor’s Degree or equivalent job experience in business intelligence, reports development, data analysis, data integration or information management
• Two (2) or more years’ experience with database management systems (SQL)
• Two (2) or more years’ experience with report writer and data output applications (SSRS, Excel, Power BI, HTML, APIs)
• BSA experience, training and/or certification desired

This is subject to change based on needs or if special circumstances should arrive.

Key Responsibilities:

• Oversee implementation of Arbor University Leadership Development Program across all business units and locations
• Work closely with department heads and managers to identify high potential employees and coordinate the placement of those individuals into the appropriate development curriculum
• Work closely with Advisa to insure appropriate curriculum and alignment with company growth and leadership traits
• Garner feedback from program participants on curriculum, trainers and overall satisfaction with the program
• Provide quarterly updates to the Strategy Team on progress of the program and current participants
  Attend, participate and complete each development class 1 time as a participant
• Attend and participate 1 time per quarter each ongoing class.
• Drive employee engagement through company events across all business units and locations
• Organize and schedule quarterly all company events
• Organize and schedule quarterly department events
• Organize and schedule quarterly cross department events (i.e. – sales and construction)
• Garner feedback on events through use of the company app via surveys and focus groups
• Use employee engagement data to meaningfully improve the daily work experience and drive culture across all business units and locations
• Monitor employee retention through focus groups and employee surveys to determine what is driving and what may be hurting company culture
• Create an incentive program for new hires as they reach milestones (6 months, 12 months etc.) company gear or giveaways, gift cards etc.
• Publish a quarterly newsletter that highlights accomplishments (individual and company) and company initiatives and upcoming events
• Monitor onboarding effectiveness along with Talent Acquisition Specialist

Core Competencies:

• Self-driven
• Strong organizational skills
• Detail oriented
• Ability to multi-task
• Excellent verbal and written communication skills
• Ability to connect with a diverse group of individuals
• Some travel may be required
• Confidence interacting with leaders and employees at all levels
• Must demonstrate courage, passion and drive that aligns the company vision
• Ability to train and present to small groups if needed
• Company culture guru

This is subject to change based on needs or if special circumstances should arrive.